A property owners’ association might create a website to make the opposite argument: that the windmills would have few benefits but many risks. A wind-energy company might create a website with videos and text intended to show that building windmills off the coast of a tourist destination would have many benefits and few risks. To reinforce or change attitudes and motivate readers to take action. The board of directors of a community-service organization might produce a grant proposal to submit to a philanthropic organization in hopes of being awarded a grant.
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Administrators with the Department of Health and Human Services might hire a media-production company to make a video that explains to citizens how to manage their Medicare benefits. For instance, the president of a manufacturing company might write an article in the company newsletter to explain to employees why management decided to phase out production of one of the company’s products. To help others learn about a subject, carry out a task, or make a decision.
Your purpose will likely fall into one of two categories: By contrast, in technical communication, your audience will likely include peers and supervisors in your company, as well as people outside your company. Typically, you have not tried to create new knowledge or motivate the reader to take a particular action-except to give you an A for that assignment. UNDERSTANDING AUDIENCE AND PURPOSE In most of your previous academic writing, your audience has been your instructor, and your purpose has been to show your instructor that you have mastered some body of information or skill. The biggest difference between technical communication and the other kinds of writing you have done is that technical communication has a somewhat different focus on audience and purpose. These are the same skills and processes you use when you write in college, and the principles you have studied in your earlier writing courses apply to technical communication. Technical communication uses the four basic communication modes-listening, speaking, reading, and writing-to analyze a problem, find and evaluate evidence, and draw conclusions.
Technical communication encompasses a set of activities that people do to discover, shape, and transmit information. Although these documents are a key component of technical communication, so too is the process: writing and reading tweets and text messages, for example, or participating in videoconference exchanges with colleagues. What Is Technical Communication? Technical information is frequently communicated through documents, such as proposals, emails, reports, podcasts, computer help files, blogs, and wikis.
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The purpose of Practical Strategies for Technical Communication is to help you learn the skills you need to communicate more effectively and more efficiently in your professional life. Even if you do not plan on becoming a technical communicator (a person whose main job is to produce documents such as manuals, reports, and websites), you will often find yourself writing documents on your own, participating in teams that write them, and contributing technical information for others who read and write them. THIS TEXTBOOK EXPLORES how people in the working world find, create, and deliver technical information.
What Is Technical Communication? Why Technical Communication Skills Are Important in Your Career The Challenges of Producing Technical Communication Skills and Qualities Shared by Successful Workplace Communicators A Process for Writing Technical Documents A Look at Three Technical Documents
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